Privacy Policy
This Privacy Policy explains how Watchtower Alarms & CCTV collects, uses, and protects personal information when you contact us or use this website.
Who We Are
Watchtower Alarms & CCTV is based in Carndonagh, Co. Donegal, Ireland. For privacy questions, contact us at info@donegalwatchtower.ie or 087-038-6614.
What Information We Collect
- Name, phone number, email address, and enquiry details submitted through the contact form or direct email/phone.
- Service-related details such as property type, requested services, and installation requirements.
- Basic technical data collected by standard website hosting/logging systems (for example, page requests and browser type).
How We Use Your Information
- To respond to enquiries and provide quotations.
- To schedule site visits, installations, and follow-up support.
- To keep internal records of customer communications and completed work.
- To improve service quality and website performance.
Lawful Basis for Processing
We process personal data based on legitimate business interests, pre-contract steps at your request (such as quotations), contract performance, and legal obligations where applicable.
Data Sharing
We do not sell personal information. Data may be shared only when necessary with trusted service providers (for example, hosting/email providers) or where required by law.
Data Retention
We keep personal data only as long as needed for enquiry handling, service delivery, support, and legal/accounting requirements.
Your Rights
Under applicable data protection law, you may request access, correction, deletion, restriction, or objection to processing of your personal data. You may also request data portability where relevant.
Security
We use reasonable technical and organizational measures to protect personal data, but no internet transmission or storage system is guaranteed to be 100% secure.
Contact and Complaints
If you have privacy concerns, contact us first and we will do our best to resolve the issue promptly. You may also contact your local data protection authority where appropriate.